Future direct purchases
When direct sales resume, you may request a refund through ReyGame support. Requests made within 14 days of purchase will generally be considered when:
- the purchase was duplicated or made by mistake;
- no downloadable build was delivered as described;
- the game cannot run on a device that meets the published requirements after reasonable troubleshooting; or
- a refund is required by applicable consumer law.
Downloaded or substantially used digital content
A request may be declined after a build has been downloaded and substantially used, unless the software is defective, materially different from its description, or applicable law requires a refund. This policy never limits mandatory consumer rights.
Patreon memberships and historic posts
Patreon memberships and charges are processed by Patreon and follow Patreon's billing and refund rules. Contact Rey through Patreon first when the issue concerns a Patreon membership or access to a Patreon release post.
PayPal refunds
Future direct refunds for a PayPal purchase will normally be returned through PayPal to the original payment method. Processing time depends on PayPal and the payment provider.
Information needed
Include the account email, purchase date, product, payment provider, transaction reference, reason for the request, and any relevant troubleshooting details. Do not send passwords or full payment-card information.